Reporting concerns

If you are worried about the safety and well-being of a child, you can phone in confidence on:

01344 352005 (out of hours options below)

If your concern is urgent, please call the police in your area or 999.


If a child is in immediate danger or left alone, you should contact the police or call an ambulance (Call 999).

The police operator will need to take your name, address and details of what has happened. This will take time, but it is important to get all of the information from you so that they can send the appropriate resources to you if necessary.

Non emergency

If there is no immediate danger or you need advice or information, you should call:

Multi-Agency Safeguarding Hub (MASH)
Tel: 01344 352005
(8.30am-5.00pm Monday to Friday)

Out of hours duty team
Tel:  01344 786543
(5.00pm-8.30am Monday to Friday and 24 hrs at weekends)

Visit Reporting Concerns or the MASH page for further information.

NSPCC helpline

You can contact the helpline in a number of ways to get expert advice from one of their advisers; all are trained child protection officers.
Tel: 0808 800 5000
Text: 88858
Post: NSPCC helpline, 42 Curtain Road, London, EC2A 3NH.
Textphone: NSPCC helpline have a free Text phone service for people who are deaf or whose hearing is impaired on: 0800 056 0566.

The NSPCC has online advice and guidance if you are worried about a child.

Contact organisations

Other organisations you may wish to contact include:

•    Police
•    Childline
•    Women’s Aid
•    Adult Social Care
For more information and advice on how to protect your children see the protecting your child section.

To report concerns about the behaviour of someone who works with children/young people, please complete the LADO referral form and return to

However, if the matter is more urgent or you wish to discuss your concerns please contact the Multi-Agency Safeguarding Hub (MASH) – see details above. Detailed guidance in respect of managing allegations against staff/volunteers  can be found on our Allegations against staff, carers and volunteers page.


The Board is not responsible for the accuracy of material on linked websites, and does not necessarily endorse the views expressed within them.